Shipping turn-around is dependent on the volume of orders we receive and if your item(s) are made-to-order or already in stock. We strive to ship orders out within 7 business days. 

Shipping Costs: Are automatically calculated at checkout based on Canada Posts rates (destination, size and weight of the products being shipped). Please know that as a small business, we are not eligible for free shipping. We are working hard to make it fair for all Canadians who love supporting small and local, and if we can get rates lower at any point in time, we will reflect that in our checkout process.

Shipping Currier is Canada Post

Tracking Information will be automatically sent to your e-mail starting from the moment a shipping label has been printed. You will be able to access your shipping information and tracking through the link provided in the email. BE SURE TO CHECK YOUR JUNK/SPAM FOLDER FOR YOUR NOTIFICATION AND TRACKING INFORMATION. *This will be sent to you as soon as we pack your order and print your shipping label. 

YOU CAN SHIP A GIFT: Want to ship an order to a friend, family or loved one?

  • Ensure that you edit the shipping address to their home address ( please ensure the destination is correct). *Ensure that your Payment Address is not the same as the Shipping Address (otherwise the parcel will end up at your door). 
  • Add a note in the "memo" section of the order (ie. I really miss you ! Hoping to visit soon much love Suzie). This note will be added on the inside of the box so as soon as they open it, they will be greeted by this message from you!

Disclaimer: If you have provided the wrong shipping address and your order has already been shipped out, SOAPMUCHLUV is not responsible for any lost parcels and will not provide a refund for customer error.